Return & Refund Policy

At Parshva Jewels, we want you to be happy with your purchase. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for return under this policy, you may request a return subject to the terms and conditions below.

1. 7-Day Return Policy – Domestic Orders

For orders delivered within India, you may request a return within 7 days from the date of delivery.

To be eligible for a return:

  • The jewellery must be unused and unworn.
  • The product must be in its original condition.
  • The original packaging, box, tags, and other accessories must be intact.
  • The product must not have scratches, stains, damage, alterations, or signs of wear.
  • The product must be returned in the same condition in which it was received.
  • Proof of purchase or order details may be required.

2. International Returns – 30 Days

For international orders, return requests must be raised within 30 days from the date of delivery.

To be eligible for an international return:

  • The jewellery must be unused and unworn.
  • The product must be undamaged and in its original condition.
  • Original packaging, tags, boxes, and accessories must be intact.
  • The product must not have scratches, stains, breakage, alterations, or signs of wear.
  • The product must be returned in the same condition in which it was received.

International return shipping charges will be borne by the customer.

Customs duties, import taxes, and other applicable taxes or charges paid on international orders are non-refundable.

3. Products Not Eligible for Return

A return may not be accepted if:

  • The jewellery has been worn or used.
  • The product has been damaged after delivery.
  • There are scratches, stains, breakage, or other signs of use.
  • The product has been altered, repaired, resized, or modified.
  • Original packaging, tags, or accessories are missing.
  • The return request is made after the applicable return period.
  • The product has been damaged due to improper handling, storage, or use.

4. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please provide:

  • Clear photographs/videos of the product.
  • Clear photographs/videos of the packaging.
  • Your order number and order details.

Our team will review the issue and provide the appropriate resolution.

For international orders, the same 48-hour reporting period applies to damaged, defective, or incorrect products.

5. Return Request Process

To request a return, please contact our official customer support team via WhatsApp or email and provide:

  • Order Number
  • Name and Contact Details
  • Reason for Return
  • Clear Photos/Videos of the Product
  • Photos/Videos of the Original Packaging, if required

Once your return request has been reviewed and approved, we will provide you with further instructions for returning the product.

6. Return Shipping

Domestic Orders

Return shipping charges may depend on the reason for the return.

If the product received is damaged, defective, or incorrect, Parshva Jewels may arrange or provide instructions for the return shipment, subject to verification.

For returns due to reasons other than a product defect, applicable return shipping charges may be borne by the customer.

International Orders

International return shipping charges will be borne by the customer, except where the product received is damaged, defective, or incorrect.

7. Refund

Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.

If the refund is approved, it will be processed to the original payment method used for the order.

The time taken for the refund to reflect in your account may vary depending on your bank or payment service provider.

For international orders, customs duties, import taxes, and other applicable taxes or charges are non-refundable.

8. Exchange

Exchange requests, if available, are subject to product availability and approval by Parshva Jewels.

An exchange may not be available for all products or situations.

9. Order Cancellation

Orders may be cancelled only before they are processed or shipped.

Once an order has been shipped, cancellation may not be possible.

10. Contact Us

For any return, refund, exchange, or cancellation-related queries, please contact us:

Parshva Jewels
Email: sales@parshvajewel.com
Phone / WhatsApp: 8369296836